Privacy Policy

Effective Date: July 2025
Company: Rafiki Digitech
Website: rafikidigitech.ke

Privacy Policy

Rafiki Digitech (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Rafiki Digitech is a hospitality-focused digital solutions company that helps hotels, resorts, villas, Airbnbs, restaurants, and hospitality brands grow through digital marketing, OTA management, content production, guest experience systems, payment integrations, and technology solutions.

2. Information We Collect

We may collect personal and non-personal information including:

Personal Information

Full name
Email address
Phone number
Company or property name
Billing information
Payment details
WhatsApp contact information
Any information submitted through forms or consultations

Non-Personal Information

Browser type
Device information
IP address
Website usage data
Cookies and analytics information
Referral sources

3. How We Use Your Information

We use your information to:

Provide and manage our services
Respond to inquiries and consultations
Manage OTA and hospitality-related services
Process payments and transactions
Improve our website and services
Send updates, proposals, or marketing communications
Analyze website performance and user behavior
Deliver customer support
Maintain security and prevent fraud

4. Hospitality & Guest Data

As part of our hospitality solutions, we may assist clients with:

guest communication,
booking management,
payment integrations,
review management,
and digital guest experiences.

In these situations, Rafiki Digitech acts as a service provider on behalf of hospitality businesses. We only process guest information as instructed by our clients and in accordance with applicable privacy laws.

5. Payment Information

Payments may be processed through trusted third-party payment providers and gateways. Rafiki Digitech does not store sensitive card information directly on our servers unless explicitly required through secure systems.

We may work with third-party payment providers including:

DPO Group,
Stripe,
PayPal,
Flutterwave,
Pesapal,
Paystack,
or other secure processors.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

improve user experience,
analyze traffic,
remember preferences,
and optimize website performance.

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Third-Party Services

We may use trusted third-party tools and platforms including:

Google Analytics
Meta/Facebook services
WhatsApp Business
Booking platforms and OTAs
CRM systems
Email marketing tools
Hosting providers
Cloud storage providers

These third parties may collect information according to their own privacy policies.

8. Data Sharing

We do not sell your personal information.

We may share information with:

trusted service providers,
payment processors,
technology partners,
legal authorities when required,
or hospitality partners necessary for service delivery.

All third parties are expected to maintain appropriate confidentiality and security measures.

9. Data Security

We implement reasonable technical and organizational measures to protect your information against:

unauthorized access,
misuse,
loss,
disclosure,
or alteration.

However, no online transmission or storage system can be guaranteed to be 100% secure.

10. Data Retention

We retain information only for as long as necessary to:

provide services,
comply with legal obligations,
resolve disputes,
and maintain business records.

11. Your Rights

Depending on your location and applicable laws, you may have rights to:

access your information,
request corrections,
request deletion,
withdraw consent,
object to processing,
or request data portability.

To exercise these rights, contact us using the information below.

12. International Data Transfers

Because we serve hospitality businesses across different regions, your information may be transferred or processed outside your country through secure third-party systems and cloud services.

We take reasonable steps to ensure data remains protected.

13. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

14. Marketing Communications

We may occasionally send:

updates,
hospitality insights,
service announcements,
or marketing communications.

You may unsubscribe at any time using the unsubscribe link or by contacting us directly.

15. External Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of external sites.

16. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

legal changes,
operational updates,
or service improvements.

Updated versions will be posted on this page with the revised effective date.

17. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Rafiki Digitech

Email: connect@rafikidigitech.ke
Website: rafikidigitech.ke
Phone: 0742731827

Your Privacy Matters

At Rafiki Digitech, we believe trust is part of every great hospitality experience. We are committed to handling your information responsibly, transparently, and securely.