Terms & Conditions

Effective Date: July 2025
Company: Rafiki Digitech
Website: rafikidigitech.ke

Terms & Conditions

Welcome to Rafiki Digitech. These Terms & Conditions (“Terms”) govern your use of our website, services, and digital platforms. By accessing our website or engaging our services, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Rafiki Digitech

Rafiki Digitech is a hospitality-focused digital solutions company providing services including but not limited to:

Hospitality website development
OTA management
Digital marketing
Branding & content creation
Guest experience systems
Payment integrations
Hospitality technology solutions
Consulting and operational support

2. Acceptance of Terms

By using our website or engaging our services, you confirm that:

you are at least 18 years old,
you have authority to represent your business or property,
and you agree to these Terms and all applicable laws and regulations.

3. Services

Rafiki Digitech provides customized digital and hospitality-related services based on agreed proposals, contracts, quotations, or project scopes.

Service timelines, deliverables, pricing, and responsibilities may vary depending on the project agreement.

We reserve the right to modify, improve, suspend, or discontinue services at any time.

4. Client Responsibilities

Clients agree to:

provide accurate information,
cooperate during project execution,
provide necessary approvals and access,
supply required materials on time,
maintain lawful business operations,
and ensure they own or have rights to provided content.

Delays caused by lack of communication, approvals, or materials may affect timelines.

5. Payments & Billing

Payment Terms

Payment schedules may include:

upfront deposits,
milestone payments,
monthly retainers,
or commission-based agreements.

Payment terms will be outlined in individual agreements or invoices.

Late Payments

Late payments may result in:

paused services,
restricted access,
delayed delivery,
or additional fees where applicable.

Refunds

Due to the nature of digital and consulting services, payments are generally non-refundable once work has commenced unless otherwise agreed in writing.

6. OTA & Third-Party Platforms

Rafiki Digitech may assist clients with third-party platforms including:

Airbnb,
Booking.com,
Expedia,
Agoda,
Meta,
Google,
payment gateways,
or other external systems.

We are not responsible for:

platform outages,
account suspensions,
policy changes,
ranking fluctuations,
algorithm updates,
or actions taken by third-party providers.

Clients remain responsible for complying with all third-party platform policies.

7. Intellectual Property

Unless otherwise agreed:

Rafiki Digitech retains ownership of its methodologies, systems, templates, designs, processes, and proprietary tools.
Clients retain ownership of their logos, trademarks, and original business assets.

Final ownership transfer of completed work may depend on full payment being received.

8. Content & Media Usage

Rafiki Digitech may use completed work, visuals, project examples, logos, and case studies for:

portfolio purposes,
marketing,
presentations,
and promotional activities,

unless otherwise agreed in writing.

9. Confidentiality

Both parties agree to maintain confidentiality regarding:

sensitive business information,
guest data,
payment information,
strategies,
and operational details.

Confidential information will not be disclosed without consent unless legally required.

10. Data & Privacy

Use of our website and services is also governed by our Privacy Policy.

Clients are responsible for ensuring their own compliance with:

privacy laws,
hospitality regulations,
and guest data obligations.

11. Limitation of Liability

To the maximum extent permitted by law, Rafiki Digitech shall not be liable for:

indirect losses,
lost profits,
business interruption,
data loss,
OTA ranking changes,
platform penalties,
or third-party service failures.

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

12. No Guaranteed Results

While we strive to deliver strong outcomes, Rafiki Digitech does not guarantee:

specific booking increases,
revenue targets,
search engine rankings,
social media growth,
occupancy levels,
or platform performance.

Results depend on many external factors beyond our control.

13. Termination

Either party may terminate services according to agreed notice periods outlined in individual contracts or retainers.

Upon termination:

outstanding payments remain due,
access to systems or deliverables may be restricted until balances are cleared,
and ongoing services may cease immediately.

14. Website Usage

Users agree not to:

misuse the website,
attempt unauthorized access,
distribute malicious software,
copy proprietary content without permission,
or engage in unlawful activity.

15. External Links

Our website may contain links to third-party websites or services. Rafiki Digitech is not responsible for the content, security, or practices of external sites.

16. Force Majeure

Rafiki Digitech shall not be held liable for delays or failures caused by circumstances beyond reasonable control including:

internet outages,
government actions,
natural disasters,
cyberattacks,
strikes,
pandemics,
or third-party platform disruptions.

17. Changes to These Terms

We may update these Terms periodically. Continued use of our website or services after changes are published constitutes acceptance of the updated Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws within the jurisdictions where Rafiki Digitech operates.

19. Contact Information

For questions regarding these Terms & Conditions, please contact:

Rafiki Digitech

Website: rafikidigitech.ke
Email: connect@rafikidigitech.ke
Phone: 0742731827

Final Note

At Rafiki Digitech, we believe successful hospitality growth is built on transparency, trust, creativity, and strong partnerships. These Terms are designed to protect both our clients and our business while creating smooth, professional collaborations.